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At Alpha, your company will have access to the best-in-class technology and the benefits of Alpha’s negotiating leverage while never compromising customer service delivery. It is this ideal blend of cutting-edge technology and boutique agency personalized attention that will deliver the most comprehensive travel solution for your travelers and management. In summary, Alpha provides:
Exceptional Service
- Personalized reservations assistance by a designated team
- Dedicated toll-free phone lines to your travel team
- An after-hours contact number to Principal, Colin Hall for emergencies
- Real-time web based reporting on-demand
- Proactive account management
- Senior management involvement
- User-friendly online booking tool
- Tutorials and live chat assistance for online bookings
- 24-Hour emergency service
- VIP services
- Traveler surveys
- Formal account reviews
Exceptional Value
- Aggressive negotiating power
- Competitive transaction fees
- Low online booking fees
- Real time, web-based desktop reporting to control costs
- Web fares
- Low fare guarantee
- Non-refundable and e-ticket tracking
- Travel policy consultation
- Credit card reconciliation
- No charge for canceling tickets within 24-hours of issuance
- Blanket discounts on air, hotel and car rentals
- Premier Hotel Program at more than 20,000 properties with negotiated rates of up to 67% off standard corporate rates and 70% off rack rates.
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